Question 1: What happens after my order is placed?
An email confirmation regarding your order/s will be sent to you and we will be in touch with you within two working days on the delivery and payment details. Please note that orders will not be confirmed until payment is received and stock availability may change if payment is delay.
Question 2: What are the modes of payment?
• Customers can do a direct Bank Transfer into our bank accounts. We offer POSB/DBS/OCBC Bank transfer (for Singapore Customers).
Please email us at email@example.com when payment is made for bank transfer option. We will only process your order once payment is received.
Question 3: How long can i receive my item/s?
Our deliveries operate throughout the week (including weekends). Once we processed your order, we will contact you on the delivery schedule. Deliveries usually takes 2-3 days.
Question 4: What happens when I receive a faulty product?
Please check the item immediately upon delivery and contact us within 7 days if it is faulty. Do return us the product in its intact packaging and we will provide an one-to-one exchange for you in store. You can find our contact details under the ‘Contact Us’ section.
Question 5: How much is delivery?
We provide FREE Postage/delivery within Singapore for orders worth $60 or more. Otherwise, a flat fee of $6 is imposed for delivery as we need to pay for dedicated courier services. We do assist to mail items if the order is below $60. We will inform the postage costs for the item. Shipping can be arranged via normal/registered postage, please kindly contact us. Do note, however, we are not responsible for lost items in ordinary mail.
Question 6: Can we deliver to hotels?
Yes. We deliver to all locations in Singapore except Sentosa. We provide free wrapping and gift cards for gifts.
Should you require any clarification or enquiries, Please email us at firstname.lastname@example.org or call 9383 8336.